Refund policy

We want the gear to feel right on your bar. If you need to return something, contact us at support@club36espresso.com before sending anything back so we can confirm eligibility and give you the correct return address.

Return window
Return requests must be started within 14 days of delivery. Items must be unused, clean, undamaged, and in their original packaging.

Partner-fulfilled items
Some products ship directly from brand or maker partners, so the return address and return instructions can vary by item. We will send you the right instructions when you contact us.

Non-returnable items
Used ceramics, used glassware, opened consumables, final-sale items, gift cards, and items damaged by misuse are not eligible for return.

Return shipping
Original shipping fees are non-refundable. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect. Items sent back without first requesting a return will not be accepted.

Damaged or wrong items
Contact us within 7 days of delivery with your order number and clear photos of the item and packaging, and we will make it right.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Refunds
We will let you know once we have received and inspected your return. If it is approved, you will be refunded to your original payment method within 10 business days. Your bank or card company may take additional time to post the refund. If more than 15 business days have passed since we approved your return, contact us at support@club36espresso.com.