Shipping policy

Shipping Policy

Club 36.0 ships across the United States and to Canada, Australia, Germany, France and the Netherlands.

US rates
For items we ship ourselves: Standard shipping is $6.50 for parcels under 300 g and $8.50 from 300 g to 2 kg, or $16.00 for parcels of 2 kg and up. Express is $19.95. Orders of $75 or more ship Standard free, and orders of $175 or more ship Express free. You pay one shipping charge per order for these items.

International shipping
International orders ship with UPS from Atlanta. Not every product ships internationally; when you browse from one of the countries above, the store shows only the items we can send to you. Shipping cost is calculated at checkout from your address and the weight of your order, and you can choose between the UPS services offered there.

Duties and import taxes
For international orders, duties and import taxes are calculated and collected at checkout, so there is nothing extra to pay when your package arrives. Duties and import taxes cannot be refunded once an order has shipped.

Partner-shipped items
Some items ship directly from the brand or maker. These ship within the United States only and carry the partner's own shipping rate, which is shown as a separate line at checkout before you pay. They do not count toward our $75 free-shipping threshold. Some partners offer free shipping at their own threshold.

Processing and delivery
In-stock gear ships from us within 2 business days. Partner-shipped items usually leave the brand or maker within 1 to 7 business days. Orders are not shipped or delivered on weekends or holidays. If there will be a significant delay, we will contact you by email.

Split shipments
If your order includes items from different partners, they may arrive in separate packages with separate tracking. Checkout shows one shipping line for the items we ship and one for each partner.

Tracking
Tracking is sent to the email used at checkout as each package ships and is usually active within 24 hours.

Damaged packages
If something arrives damaged, contact us within 7 days of delivery with your order number and clear photos of the packaging and item, and we will make it right. Please keep the packaging until the issue is resolved.

Returns
For return and refund information, see our Refund Policy.